“When you come to the edge of all the light you have and must take a step into the darkness of the unknown, believe that one of two things will happen. Either there will be something solid for you to stand on, or you will be taught to fly.” – Patrick Overton
How long does it typically take to schedule an initial appointment?
That depends on a number of factors such as whether you are requesting a specific therapist and also your availability. But generally, new clients are usually scheduled for an appointment within a week from their call.
Is there a limit to how many sessions my health plan will cover?
The state of Massachusetts has a parity law that forbids health plans from restricting coverage for mental health and substance abuse problems so you do not need to worry about this.
What if I don’t make a good connection with the therapist I’m seeing?
Although this does not happen often, all our therapists explain to new clients that should this happen, please let the therapist know and you will be assigned a new therapist.
How long will I need to be seen?
This depends on a variety of factors but most importantly, your diagnosis. Most clients receive short-term, problem-focused treatment, but some problems, such as substance abuse, require a longer period of involvement. Typically, as clients progress, they attend less frequently. Your therapist will review this with you in your first session.
Can I meet with only a prescriber and not a therapist too?
Yes, however the wait to see a prescriber may be longer due to a region-wide shortage of prescribing clinicians.
What if I need to speak to my therapist after hours?
Just call our main number and connect to our 24 hour live answering service and request a call from your therapist. If he/she is unavailable, you will receive a call from the therapist on-call that week.